Return & Refund Policy

Returns

At Aurial, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.

You have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it

The item must be in its original packaging

You must provide proof of purchase or order number

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Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number

A clear photo or video of the product showing the issue

Once reviewed, we will offer either:

A replacement, or

A full refund

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Non-Returnable Items

Certain items cannot be returned, including:

Items that have been used or damaged by the customer

Items returned without original packaging

Items requested for return after 30 days of delivery

Refunds

Once your return request is approved and the item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

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Order Cancellations

Orders can only be canceled or modified within 12 hours of placing the order.

After this time, the order may already be processed or shipped and cannot be canceled.

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Return Shipping

Customers may be responsible for return shipping costs, unless the item was received damaged or incorrect.

Shipping fees are non-refundable.

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Contact Us

If you have any questions about returns or refunds, please contact our support team:

📧 Email: aurialstore1@gmail.com
⏰ Response Time: Within 24 hours