Shipping policy
Shipping Policy
Worldwide Shipping
At Aurial, we proudly ship our innovative electronics and smart gadgets to customers around the world.
All orders are processed within 1–3 business days after payment is confirmed. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Please note that orders are not processed on weekends or public holidays.
Estimated Shipping Times by Country
Delivery times below are estimates after the order has been shipped.
| Country | Estimated Delivery Time |
|---|---|
| Australia | 8–14 business days |
| Canada | 8–14 business days |
| China | 5–10 business days |
| France | 7–12 business days |
| Germany | 7–12 business days |
| Japan | 6–12 business days |
| Romania | 8–15 business days |
| Russia | 10–20 business days |
| South Korea | 6–12 business days |
| Spain | 7–12 business days |
| United Kingdom | 7–12 business days |
| United States | 7–12 business days |
| United Arab Emirates | 8–14 business days |
| India | 8–14 business days |
Shipping times may vary depending on customs processing, holidays, or courier delays.
Order Tracking
After your order has been shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after the shipment has been dispatched.
You can track your package anytime by visiting our Track Order page and entering your tracking number.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the regulations of your country. These charges are the responsibility of the customer.
Delays
While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to:
Customs inspections
Shipping carrier delays
Weather conditions
High seasonal demand
Aurial is not responsible for delays caused by external shipping carriers.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist you.